India, New Delhi: using Facebook and SMS to keep the city clean

Earlier this year, the Municipal Corporation of Delhi (MCD) launched its Facebook page and an integrated SMS service to enable public monitoring of garbage collection sites and public toilets. If garbage is not collected or if toilets are not working, citizens can register complaints on the MCD Facebook page. There are 2,078 garbage dumps, 1,033 public toilets and 602 private toilets in MCD’s jurisdiction. There is also an MCD hotline for complaint registration

Implications from Intellecap:
"demonstrates the dire needs for India to invest in its water and sanitation issues to prevent future health and social challenges."